Shipping/ Return Policy

Shipping Policy:

All orders over $159 (before tax) will ship FREE to any Canadian Province.
All orders under $159 have multiple shipping rates at your choice, delivery times and insurance rated are indicated by shipping carriers. (All regular priced, non discounted, Adult Kimonos will always ship FREE).

Shipping rates vary to the United States and International during the checkout process. Unfortunately for most International orders we are unable to provide tracking information as our shipping carriers do not provide it.  

Orders ship in 1-2 business days via Expedited UPS (2 day delivery) or Expedited Canada Post (2-4 days).

Refund Policy:

Within 30 days of receiving your product you may return your product for a refund on any UNWORN and UNWASHED ITEM. Please make sure items are folded properly and placed back in their original packaging with no animal hair. Due to sanitary reasons any rash guard or tights MUST be in its original packaging. Items returned in any other condition are subject to a $15 restocking fee. 

Manufacturing defects (ripped seams) have 30 days to be returned for a replacement. Manufacturing defects DO NOT include normal wear and tear. (See below regarding BCK Backpacks).

We do not pay for the cost of returning your items for refund (If you paid for shipping at time of purchase you will not be refunded. If we paid for your item to be shipped it will be deducted from your original purchase).

Our shipping fees (original shipping cost) are non refundable and will be deducted from your return.

We do not offer direct exchanges.  Your original purchase will be refunded to your payment method and you are free to order again. 

BCK is not responsible for any lost or damaged items from UPS or Canada Post. Be sure to use your correct address and postal code when shipping as this often causes problems being delivered and can often have items shipped back to us. This will mean your item will be refunded and shipping deducted.

If you need to cancel or change your order before it is shipped you will be charged a $5 cancellation/change fee.

ANY BACKPACKS PURCHASED FROM US BEFORE NOVEMBER 15, 2023 WITH DEFECTS WILL BE ISSUED A FULL REFUND. Please send pictures of defects and order number to bckimonos@gmail.com. 

IF you ordered a Comp White450 after November 2023 and experienced excessive Pant shrinkage please email us at bckimonos@gmail.com with your order number and we will issue you a replacement!